Shipping policy

Effective Date: 11/30/2024

At Exponent Technologies Inc., our services primarily involve digital solutions, software development, and IT consulting, which are delivered electronically or through in-person consultations. However, for any physical items or deliverables (if applicable), this Shipping Policy outlines the terms and conditions.

1. Digital Deliverables

  • Delivery Method: All digital products, software, or reports will be delivered electronically via email, cloud storage links, or a secure client portal.
  • Delivery Timeline: The timeline for delivery will be specified in the service agreement or discussed with the client during the project kickoff.
  • No Shipping Charges: Since deliverables are electronic, there are no shipping charges associated with digital products or services.

2. Physical Deliverables

In rare cases where physical items (e.g., printed reports, hardware setups) are part of the agreement, the following terms apply:

  • Shipping Carriers: We use trusted carriers such as FedEx, UPS, or USPS for all shipments.
  • Shipping Timeline: Physical items will be shipped within 3-5 business days after completion of the project or as specified in the agreement.
  • Shipping Charges: Clients will be informed of any shipping fees during the agreement process. Fees will vary based on the delivery location, size, and weight of the package.

3. Shipping Restrictions

We currently ship physical items only within the United States. For international clients, all deliverables will be provided digitally unless otherwise agreed upon.

4. Tracking Information

If a physical shipment is involved:

  • A tracking number will be provided via email once the package has been shipped.
  • Clients can use the tracking number to monitor the status of their shipment through the carrier's website.

5. Lost or Damaged Shipments

  • Lost Shipments: If a package is lost in transit, we will work with the carrier to resolve the issue. If the issue cannot be resolved, we will resend the item or offer a refund, depending on the circumstances.
  • Damaged Shipments: If you receive a damaged item, please notify us within 3 business days of receipt. Provide photos of the damage and retain all packaging for inspection. We will arrange for a replacement or refund as appropriate.

6. Delayed Deliveries

Exponent Technologies Inc. is not responsible for delays caused by:

  • Shipping carriers.
  • Natural disasters or weather conditions.
  • Other factors beyond our control.

However, we will assist clients in resolving shipping-related issues whenever possible.

7. Client Responsibilities

  • Ensure that the shipping address provided during the agreement process is accurate and complete.
  • Be available to receive the shipment at the provided address.

8. Contact Us

For questions or concerns about our shipping policy or the status of your delivery, please contact us:

Thank you for choosing Exponent Technologies Inc. for your business needs. We are committed to delivering your products and services efficiently and securely!